Q: Will this item fit my vehicle?
A: On the main page you can enter your car registration number (UK cars only) and that will automatically select all available parts for your car.
Also within the listing there will be information about the makes and models suitable for the item selected. If you are uncertain if this is the required item, please send us an email including your registration number (and any other vehicle information you may want to include).
Once we receive this information we will review the details and let you know as soon as possible.
Q: Will you ship outside of UK?
A: We are able to ship to most places outside of UK (unless there is a trading restriction in place by the government against the specific country). If the selected item does not list International Shipping as an alternative, please follow these steps:
Before completing the payment section of your order, request an invoice through the system and we can manually update the shipping cost for you.
Please note that the shipping cost for international parcels may vary depending on your location.
Q: I need my item urgently, do you have express delivery?
A: If you require express delivery of your item this can be arranged via a 24hr courier service. Please contact us if this is the case and we will be able to update the postage information accordingly.
If you require express delivery of your order and there is no option available on the product page, please contact us and we will be able to update the postage options for you.
Q: Is this item available in stock?
A: All items listed on our site will state the stock availability. You can view our shop via www.aurecom.co.uk
We update our stock with new listings on a regular basis, so don’t forget to check back, alternatively you can sign up for our news letter and get regular updates.
Q: What brand / make is this item?
A: These items (as most of the items we sell) are our make with our part number engraved on them. All parts come with one year manufacturing warranty. Our parts are quality checked and also meet the TS16949 and ISO 9000 industry standard.
We are very proud of the quality of our products being on the same or better level as OE parts and it is our top priority alongside customer service.
Goods are sold as supplied and no claims for labour cost or carriage claim will be entertained.
Q: Is this item for the driver side or the passenger side?
A: The side of the car is calculated based upon you sitting inside the car. For example;
In UK – sitting on the driver side of the car will be the Right Hand (off-side) side of the vehicle.
The passenger side will thus be the Left Hand (near-side) side of the vehicle.
Q: How can I return / refund my bought item?
A: You can request a return / refund via email email@example.com , we will reply with a RMA#. If you will not quote the RMA # with the return parcel, we will not be able to finish the process of return. Once the goods have been returned and received in good and unused condition we will continue the return / refund process.
Q: Can I collect my order from you?
A: You are welcome to come and collect your order from our warehouse facilities.
Our address is:
Unit 15, Boyton Hall Farm
Chelmsford CM1 4LN
09:30 – 16:30 Monday – Friday (except Bank Holidays)
Q: Why has my item not been delivered yet?
A: This can differ depending on the requested delivery service with your order. All orders are dispatch the same or next working day (1:00pm is the cut off time for the same day dispatch).
The delivery times to be expected within mainland UK are:
1st and 2nd class Royal Mail service – 2-5 business days
24 hour courier – 1-2 business days
Please also note that if the delivery was not able to reach you during the delivery, you should receive a “While You Were Out” card asking you to contact the local depot. Sometimes the card may get lost with commercial and leaflets coming through the door, so we advise you to check with our office if the above time has elapsed and we will review the status of the parcel and provide you with an update as soon as possible.
Q: I want to change my order, how can I do it?
A: Please inform us of your inaccurate order and we will be able to arrange a cancellation.
All we ask of you in regards to the inaccurate order is to confirm the cancellation.
If the original order has already been paid, we will refund the cost associated with the order.
You can replace an updated order and this will then be processed as per usual.
Q: I am not happy/ I have a problem with the item I received, what should I do?
A: Please contact us directly in regards to your issue and we will do our outmost to assist and support you through to satisfaction.